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Delivery Information

UK home delivery service

Providing we have your item(s) in stock, we usually dispatch orders within 2 business working days to arrive with UK customers within the following 2-5 days depending on the service used and delivery address. Please note that we are unable to guarantee these estimated delivery dates. Please be aware that your order will take a little longer to process if you place it on a Friday or a Saturday.

On request, we may be able to expedite delivery for customers, please call for availability and pricing.

We will notify you if there will be a delay, offering you the option of keeping the goods on backorder or receiving a refund.

We use Royal Mail First Class, Parcel Post or a courier service to deliver your order.

Please note that our courier service requires a signature on receipt. If the courier is unable to deliver, a card will be left with a contact number to arrange re-delivery or collection from the nearest depot. Please note, if no contact is made with the couriers within 7 days of attempted delivery, the goods will be automatically be returned to us.

Our delivery charge for re-despatch of returned goods will include the courier's 2-way charge for returning the original package to us.

UK mainland delivery charge: £5.95

Home delivery service outside mainland UK

Please contact us for prices and delivery to other destinations: we welcome international and BFPO orders.

VAT is deducted from all export orders but any customs or import duties will be your responsibility.

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Stitch designworks Limited. Registered in England No 4186140. SP1 1LJ UK